Refund policy

Return and Refund Policy

Business Name: G BLACK & W.E BLACK Website: http://uanzr1‑kh.myshopify.com/ Contact Email: [email protected] Return Postal Address: 64 Tallow Wood Dr, Kuluin QLD 4558, Australia

This Return and Refund Policy applies to all women’s apparel orders purchased through our online store. Under Australian Consumer Law, you have non‑waivable statutory consumer guarantee rights that this policy cannot exclude or restrictACCC.

1. Consumer Guarantees (Faulty / Damaged / Mis‑described Goods)

If your women’s clothing item arrives damaged, defective, has manufacturing faults, or does not match our product description, you are entitled to remedies under the Australian Consumer Law regardless of our change‑of‑mind return terms.

Where there is a minor failure: We will at our option offer repair, replacement, partial refund or full refund. Where there is a major failure: You may choose either a full refund or a replacement item.

For faulty, damaged or mis‑described items:

  1. Please email our support within a reasonable time after receipt, include your order number and clear photos showing the issue.
  2. We will advise return instructions. Return shipping cost for confirmed faulty goods will be covered by us.
  3. Goods must be returned to our postal address provided above.
  4. After we receive and inspect the returned goods, we will process your replacement or refund. Refunds go back to your original payment method.

This section applies to sale‑discounted items as well; “final sale” labelling cannot remove your ACL consumer guarantee rights for defective products.

2. Change‑of‑Mind Returns (Voluntary Goodwill Returns)

Australian law does not oblige us to accept returns simply because you have changed your mind, ordered the wrong size, the colour does not suit you or you no longer want the itemShopify. However, we voluntarily offer change‑of‑mind returns under the following strict conditions:

  • Return request must be submitted within 30 calendar days from the date you receive your delivery.
  • Items must be unworn, unwashed, unaltered, with all original hang‑tags and labels still attached, in resalable “as‑new” condition.
  • Items must be returned in suitable protective packaging.
  • You must provide your original order number / proof‑of‑purchase.
  • Customer is responsible for all return‑postage costs for change‑of‑mind returns. We do not cover return shipping for change‑of‑mind cases.

Exclusions for change‑of‑mind returns

The following goods cannot be returned or exchanged for change‑of‑mind reasons:

  • Final‑sale / clearance discounted apparel
  • Any items showing signs of wear, stains, damage, washed fabric, missing tags
  • Gift cards

We reserve the right to refuse a change‑of‑mind return if items arrive used, damaged or without tags.

3. Return Process

  1. Send a return request email to: [email protected]. Please state:
    • Your order number
    • Item SKU / item name
    • Reason for return (faulty or change‑of‑mind)
    • Whether you request a refund or exchange
  2. We will reply with return authorisation and return address instructions. Do NOT send goods back without prior email authorisation.
  3. Securely pack your item and send it to:

G BLACK & W.E BLACK 64 Tallow Wood Dr, Kuluin QLD 4558 Australia

  1. We recommend you use tracked Australia Post shipping for returns, as we take no responsibility for parcels lost in transit back to us.
  2. Once we receive and inspect your returned merchandise, we will process your refund or exchange within 5‑10 business days. Please note your bank or payment provider may take extra processing time for funds to reflect in your account.

4. Refund Information

  • Approved refunds will be issued to your original payment method only. No cash refunds for online orders.
  • Shipping fees originally paid for delivering your order will not be refunded for change‑of‑mind returns. For confirmed faulty‑goods cases, original delivery shipping will be refunded where applicable.
  • If you request an exchange and your preferred replacement size / colour is out‑of‑stock, we will process a full refund instead.

5. Incorrect Item Delivered

If we shipped you an incorrect clothing item, please contact us by email promptly with your order number and photos of the received goods. We will arrange the return at our cost and provide correct item replacement or full refund. Your statutory consumer guarantees apply here.

6. General Notes

Nothing within this Return and Refund Policy limits or excludes your rights under the Australian Consumer Law (Competition and Consumer Act 2010). If any clause of this policy conflicts with ACL requirements, that clause shall be treated as void and your statutory legal rights prevail.

If you have any questions about our returns process, please reach out to us via email: [email protected]

Last updated: September 2026